We are committed to providing high quality legal advice and client care. If you have any concerns in respect of the way in which your case has been handled or about our bill, we would encourage you, in the first instance, to raise it with the fee earner who has conduct of your case. If you are not satisfied with the fee earner’s response, we would urge you to contact Jane-Louise Burrows, who is responsible for client care, on jane-louise@fullersfamilylaw.com or by telephone or post. Copies of our Complaints Handling Policy and Complaints Handling Procedure are available on request.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ; email enquiries@legalombudsman.org.uk or telephone 0300 555 0333 to consider the complaint. Time limits apply in that from 1 February 2013, the Legal Ombudsman requires the following to be satisfied before they will accept your complaint; that your complaint is brought to them no later than 6 years from when the act/omission occurred or 3 years from when you should have known about the complaint. However, the changes are being introduced gradually and the Ombudsman will not accept complaints where the date or act of awareness is prior to 6 October 2010. Their website is: www.legalombudsman.org.uk
We comply with the Provision of Service Regulations 2009 by displaying the required details of our Professional Indemnity Insurance in our Reception area.
Solicitors must comply with the Solicitors Code of Conduct 2011. An English version is available at http://sra.org.uk/solicitors/handbook/code/content.page